State Farm® Insurance Agent Kathy Scott

"Thank you so much, Allen, for your wonderful feedback! I'm thrilled to hear that Kiernan was able to help you with your coverage questions. If you need anything else or have more questions, don’t hesitate to reach out. We're here to help! "

"Thank you very much, Dawn Marie! We are so happy to learn that our team has been able to assist you promptly and efficiently. Your feedback is incredibly valuable to us!"

"Thank you, Yudaesia, for your feedback! We're glad to hear that Joshua made such a positive impression. Your support means a lot to us."

"I’m really sorry to hear this has been your experience! We know it can be frustrating when there are team changes, and I totally understand how that can feel like you're starting over. We miss Carol too—she was truly wonderful! As for the timing and style of our replies, we completely hear you. Our intention is never to come across as unprofessional—we’re just trying to be responsive, even if that means catching up during off hours sometimes. That said, we’ll absolutely be more mindful moving forward. We genuinely care about helping you and your parents, and I’d love the chance to connect directly and turn this around."

"It’s wonderful to hear such positive feedback, Michele! We take great pride in making insurance simple and personalized for our clients. We’re so glad you had a great experience, and we’re always here to help! "

"First and foremost, I want to sincerely thank you for being a loyal customer for so many years, and for sharing your honest feedback. I am truly sorry to hear that you felt unwelcome or mistreated during your recent experience—that is never the impression we want to leave, and certainly not how we value our long-term clients. Please know that your satisfaction and trust are extremely important to us. I understand how frustrating it must have been to experience unexpected changes in your policies and communication difficulties. Insurance decisions—especially regarding policy renewals and rates—are sometimes determined by factors outside our direct control, but I take your concerns very seriously and want to make sure you feel heard and respected. I am grateful that Joshua was able to assist you in my absence and discuss potential solutions, including options regarding your homeowner’s policy. Still, I would very much appreciate the chance to speak with you personally, clarify what happened, and do everything possible to restore your confidence in our service. Please feel free to call me at your convenience, or let me know a good time to reach you. Thank you again for your feedback and for the years you’ve entrusted us with your insurance needs! "

"Thank you, Denita, for your feedback! We're glad Joshua could assist you in finding the right insurance for your mother. If you have any more questions or need further assistance, feel free to reach out."

"Heidi, I’m truly sorry to hear this process left you feeling frustrated—that’s never the experience we want for our clients. While our office is separate from State Farm Claims, our team did everything we could to help guide things along and support your glass claim. We always aim to be as helpful and kind as possible, and I’m here if there’s anything more we can do. We really do appreciate you and are always just a call away!"

"Helping customers like you is why we love what we do! Thank you for your kind words and for being part of our insurance family!"

"Thank you, Jonathan, for your fantastic review! We're glad to hear that Branden has earned your trust. If you ever need anything else, feel free to reach out."

"We value your feedback and are so glad to hear you had a positive experience! We look forward to continuing to meet your insurance needs!"

"Thank you so much, Abby! We appreciate your feedback and your future recommendations! -Kathy"

"And we appreciate you, Joy! Thank you for the kind review. -Kathy"

"Thank you, Sang, for your feedback! We're glad to hear that Joe made a positive impact. If you need any further assistance, feel free to reach out."

"Scott, I am truly sorry your recent experience didn’t reflect the level of service we strive to provide. While we weren’t able to connect directly, I hope you got my voicemail explaining the circumstances and offering my sincereest apology!! Your trust means a great deal to us, and I’m committed to ensuring you are well taken care of in the transition. We’re also using your feedback to improve communication and client experience! Thank you again for sharing your concerns—we’re listening and working to do better."

"We appreciate you taking time to leave a review, Anna! So glad you valued and enjoyed your experience with us. -Kathy"

"Thank you, Deborah, for your kind words and for highlighting our prompt and personal service! We're glad to have met your expectations and appreciate your feedback. If there's anything else we can assist you with, feel free to reach out."

"Thank you Courtney! We appreciate you! -Kathy"

"Your trust in us is something we don’t take lightly! We’re honored to serve you and appreciate your continued support!"

"Thank you, Tim, for your kind words! It's fantastic to hear that we could help you save money. If you ever need anything else, feel free to reach out."