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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Niecee McMillian Niecee

July 8, 2025

5  out of  5
rating by Niecee McMillian Niecee
"Katie was Wonderful.. Thank You again so much... Talk to you in Oct."
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lexy safar

July 7, 2025

5  out of  5
rating by lexy safar
"Super sweet, was willing to take me step by step and stayed on call with me for 30 minutes to an hour just to make sure I was handled and taken care of since I didn’t understand the automatic voice system. :)"
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Jessica Miller

July 7, 2025

5  out of  5
rating by Jessica Miller
"So happy to be working with Kathy Scott State Farm. My husband and I worked with Katie B with regards to both house and car insurance and she was AMAZING. Highly recommend Kathy and especially Katie ☺️"
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Magyury Chamizo

July 7, 2025

5  out of  5
rating by Magyury Chamizo
"Thank you Joshua for your excellent customer service. You explained the entire company process very well."
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Uber

July 7, 2025

5  out of  5
rating by Uber
"Thanks to Joshua for the great attention, it's a great family, thanks for the opportunity to join, I recommend them 100%. 🇨🇺"
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Allen Luong

July 7, 2025

5  out of  5
rating by Allen Luong
"Kiernan was really friendly and helpful with his coverage explanations"
We responded:
"Thank you so much, Allen, for your wonderful feedback! I'm thrilled to hear that Kiernan was able to help you with your coverage questions. If you need anything else or have more questions, don’t hesitate to reach out. We're here to help! "
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Dawn Marie

July 7, 2025

5  out of  5
rating by Dawn Marie
"Kathy Scott is the best. She always answers my question in a timely manner and resolves my issues pronto! She's Awesome!!!"
We responded:
"Thank you very much, Dawn Marie! We are so happy to learn that our team has been able to assist you promptly and efficiently. Your feedback is incredibly valuable to us!"
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Yudaesia Townsend

July 1, 2025

5  out of  5
rating by Yudaesia Townsend
"J.B (joshua) was amazing and personable. Give him a raise!"
We responded:
"Thank you, Yudaesia, for your feedback! We're glad to hear that Joshua made such a positive impression. Your support means a lot to us."
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F S

July 1, 2025

1  out of  5
rating by F S
"Like a bad neighbor Kathy Scott isn't there! We used to talk to one person and they left. Then we dealt with Carol (which was awesome) and now she isn't there. Any time I try to reach Kathy about my parents policy she "isn't in" or "is in an appointment". When we do request info we can't even get a returned call but then receive email/text responses, with emojis, days later at late night hours from Kathy and Katie. Extremely unprofessional!!!! If you're looking to deal with a rotation of different people and get emoji emails late at night about your cars and home this is the place to go!"
We responded:
"I’m really sorry to hear this has been your experience! We know it can be frustrating when there are team changes, and I totally understand how that can feel like you're starting over. We miss Carol too—she was truly wonderful! As for the timing and style of our replies, we completely hear you. Our intention is never to come across as unprofessional—we’re just trying to be responsive, even if that means catching up during off hours sometimes. That said, we’ll absolutely be more mindful moving forward. We genuinely care about helping you and your parents, and I’d love the chance to connect directly and turn this around."
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Michele Ray

June 27, 2025

5  out of  5
rating by Michele Ray
"Very nice and helpful. Saved me money!"
We responded:
"It’s wonderful to hear such positive feedback, Michele! We take great pride in making insurance simple and personalized for our clients. We’re so glad you had a great experience, and we’re always here to help! "
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Roxanne

June 27, 2025

1  out of  5
rating by Roxanne
"We had everything from home and multi auto policies with them. I had been a customer for years. Then all of a sudden we could not talk to our agent. They treated us like we were not welcome. Rude, harrassed us. Every month our auto policy payment went up. We don't have any accidents or tickets. And for no reason, they just dropped our homeowners insurance. We were great customers that brought them a little of money and no claims, for many, many years."
We responded:
"First and foremost, I want to sincerely thank you for being a loyal customer for so many years, and for sharing your honest feedback. I am truly sorry to hear that you felt unwelcome or mistreated during your recent experience—that is never the impression we want to leave, and certainly not how we value our long-term clients. Please know that your satisfaction and trust are extremely important to us. I understand how frustrating it must have been to experience unexpected changes in your policies and communication difficulties. Insurance decisions—especially regarding policy renewals and rates—are sometimes determined by factors outside our direct control, but I take your concerns very seriously and want to make sure you feel heard and respected. I am grateful that Joshua was able to assist you in my absence and discuss potential solutions, including options regarding your homeowner’s policy. Still, I would very much appreciate the chance to speak with you personally, clarify what happened, and do everything possible to restore your confidence in our service. Please feel free to call me at your convenience, or let me know a good time to reach you. Thank you again for your feedback and for the years you’ve entrusted us with your insurance needs! "
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denita williford

June 27, 2025

5  out of  5
rating by denita williford
"Great customer service!!! Joshua helping me find some insurance for my mother who is 89 years old."
We responded:
"Thank you, Denita, for your feedback! We're glad Joshua could assist you in finding the right insurance for your mother. If you have any more questions or need further assistance, feel free to reach out."
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Heidi

June 27, 2025

1  out of  5
rating by Heidi
"I’ve never spoken to Kathy herself but the staff there are very unhelpful and rude. One of them just actually laughed at me when I asked her for the phone number for glass claims after they hung up on me 3 times when attempting to transfer."
We responded:
"Heidi, I’m truly sorry to hear this process left you feeling frustrated—that’s never the experience we want for our clients. While our office is separate from State Farm Claims, our team did everything we could to help guide things along and support your glass claim. We always aim to be as helpful and kind as possible, and I’m here if there’s anything more we can do. We really do appreciate you and are always just a call away!"
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Hayden Guetherman

June 26, 2025

5  out of  5
rating by Hayden Guetherman
"Nangseng was great got helped right away, quick and easy very well mannered and professional!"
We responded:
"Helping customers like you is why we love what we do! Thank you for your kind words and for being part of our insurance family!"
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Jonathan Cagan

June 26, 2025

5  out of  5
rating by Jonathan Cagan
"If you need insurance Branden Woods is your guy. I wouldn’t trust anyone else. 5 stars!"
We responded:
"Thank you, Jonathan, for your fantastic review! We're glad to hear that Branden has earned your trust. If you ever need anything else, feel free to reach out."
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Gloria Hkyet

June 26, 2025

5  out of  5
rating by Gloria Hkyet
"I was looking to find the Drive safe and save discount for my dad and i was able to find it thanks to nangseng :)"
We responded:
"We value your feedback and are so glad to hear you had a positive experience! We look forward to continuing to meet your insurance needs!"
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Abby Colarusso

June 25, 2025

5  out of  5
rating by Abby Colarusso
"Kathy Scott State Farm is a wonderful agency to work with!! Zander was extremely personable, professional, and kind. I will be recommending friends and family in the future."
We responded:
"Thank you so much, Abby! We appreciate your feedback and your future recommendations! -Kathy"
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Joy Obrien

June 25, 2025

5  out of  5
rating by Joy Obrien
"Ashley is a delight to work with. She’s knowledgeable, friendly and responsive . She took the time to understand my needs and made the entire process stress free. I appreciate your help Ashley!"
We responded:
"And we appreciate you, Joy! Thank you for the kind review. -Kathy"
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sang nawl

June 24, 2025

5  out of  5
rating by sang nawl
"Joe is the best."
We responded:
"Thank you, Sang, for your feedback! We're glad to hear that Joe made a positive impact. If you need any further assistance, feel free to reach out."
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Scott Wooten

June 24, 2025

1  out of  5
rating by Scott Wooten
"Service responsiveness and accuracy have not gone in the right direction. Am State Farm Lifer and have been with Kathy Scott for almost 11 years. Switching to office that lives the motto “like a good neighbor”. Today Kathy’s office called me stating coverage was being dropped on a vehicle due to a claim, told me that was the company’s decision. After questioning how this could happen with no interaction give I was a lifetime customer, Kathy’s team member revised their story telling me State Farm simply needed household drivers license info for underwriting. I immediately went to the office in person to get the scoop from Kathy directly and not from the person that called. I asked to speak with Kathy, was given a bottle of water, asked to wait, sat quietly for 45 minutes with no updates on Kathy’s availability before I walked out. I also heard their sales team on an in person interview and several phone sales call. Yikes! When I got home I initiated an agent change. Wish them the best but I think they’ve gotten too large to give personalized service. There was no “like a good neighbor” today at Kathy Scott’s."
We responded:
"Scott, I am truly sorry your recent experience didn’t reflect the level of service we strive to provide. While we weren’t able to connect directly, I hope you got my voicemail explaining the circumstances and offering my sincereest apology!! Your trust means a great deal to us, and I’m committed to ensuring you are well taken care of in the transition. We’re also using your feedback to improve communication and client experience! Thank you again for sharing your concerns—we’re listening and working to do better."
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Anna Funk

June 24, 2025

5  out of  5
rating by Anna Funk
"JW was a 5 star experience across the board! He took is time with me, answering all my questions, his patience was so appreciated and the info I received was priceless."
We responded:
"We appreciate you taking time to leave a review, Anna! So glad you valued and enjoyed your experience with us. -Kathy"
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Deborah Smith

June 11, 2025

5  out of  5
rating by Deborah Smith
"Super prompt and personal service!"
We responded:
"Thank you, Deborah, for your kind words and for highlighting our prompt and personal service! We're glad to have met your expectations and appreciate your feedback. If there's anything else we can assist you with, feel free to reach out."
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courtney dean

June 10, 2025

5  out of  5
rating by courtney dean
"Katie is awesome!! She is polite and gets what I need done very quickly."
We responded:
"Thank you Courtney! We appreciate you! -Kathy"
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Sherry Keen

June 9, 2025

5  out of  5
rating by Sherry Keen
"I highly recommend this company. Great compassion and communication. Ashley was so helpful today when I called in and made sure everything I needed done was done with ease. She was very friendly and informative. Thank you. 5+++ ⭐"
We responded:
"Your trust in us is something we don’t take lightly! We’re honored to serve you and appreciate your continued support!"
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Tim Roszell

June 9, 2025

5  out of  5
rating by Tim Roszell
"Great to work with! Saved me tons of $$"
We responded:
"Thank you, Tim, for your kind words! It's fantastic to hear that we could help you save money. If you ever need anything else, feel free to reach out."